Business

4 Reasons VoIP Is Important for Small Businesses

During recent years, small businesses have been forced to learn how to really cut costs. One of the easiest ways to save money is through upgrading traditional phone systems to voice over IP (VoIP) systems. Here are four reasons why VoIP services are an excellent investment for small businesses.
Major Cost Savings
The most important reason why VoIP matters is because small businesses will save hundreds to thousands of dollars every year. This is possible through using existing internet services, which eliminates costly landline service and equipment fees. Even better, monthly VoIP fees are approximately 40 to 50 percent cheaper than regular landline systems. In the beginning, the VoIP equipment will cost several hundred dollars, but the biggest savings are through reduced long distance charges. Traditional landline systems also come with fees for access, taxes and basic features. Thus, VoIP phones allow small business owners to save telecommunications costs while maintaining call and service quality.

Multiple Connections
Unified communications is a term to describe the technical integration capacity of VoIP systems. That is, VoIP systems can be integrated with other communication platforms, such as email and software programs. Unified communications results in voicemail messages being directly emailed to users. As far as software integration goes, VoIP generally integrates with Customer Relationship Management (CRM) programs. When a customer calls, the VoIP phone will automatically display the account history on the computer screen. Integrating VoIP solutions into CRM programs will strengthen connections and improve customer service. As the CRM and VoIP solutions are aligned and streamlined, it will be easy for employees to maintain customer relationships and access and track information.

Basic Solutions
When it comes to flexible functions and alternative solutions, VoIP technology is generally better than traditional land line systems. For example, the unique call routing option that is offered by most VoIP service providers automatically transfers the caller through several numbers before voicemail. For example, the incoming call can be directed to the cell phone first, the office phone second and the home phone last before being sent to voicemail. Call screening allows business owners to program how incoming calls are treated. For example, a family member can be directed to the cell phone and a pushy salesperson can be sent directly to voicemail.

Advanced Technology
VoIP systems also offer advanced functions such as voicemail to email transcription. This service transcribes voicemail messages to text and sends them to a designated email. This allows users to efficiently file, search and organize all voicemail. Another extra service, call detail reports, provides overviews of inbound and outbound bandwidth utilization. As a result, business owners can track data so they can determine how to appropriately focus their time and energy. Third-party cloud-based VoIP services can provide bandwidth reports that allow users to view specific data usage over set periods of time.

Finally, VoIP systems are scalable, so they allow business owners to expand and retract service as needed.